Advantage and Disadvantage of Telecommunication

Communicating with perseverings The New cargon for Service (and MURs) provides a formal opportunity for pharmacists to communicate with patients on a one-to-one basis about their medicines and underlying medical condition(s). The NMS permits the interventions to be finished with(p) either as a soulfulnessal appointment or via remember. vigilant consideration must be given as to which of these communication methods is choose by the pharmacy as each method brings its own advantages and disadvantages. Although face-to-face communication would be the favourite(a) method of conducting an intervention, it is liable(predicate) that elephone interventions will be used by to the highest degree pharmacies at some stage. This brief go by will help you and your staff communicate more effectively when victimisation the telephone as part of the NMS. The words we use make up less than 10% of the authority we communicate in a face-toface situation, with the way we say these words (pa ralinguistics) and body language making up the remain percentage. When you argon dealing with someone over the telephone you push asidenot see them, which deprives you of most of the information you would normally have about the opposite person (body language, core contact etc).Related article Disadvantages of Aquatic PlantsYou can base your judgements exclusively on the words you can hear and the way they ar organism said, which can sometimes present challenges. Advantages and disadvantages Some of the advantages and disadvantages of telephone communication are Telephone communication Advantages of communicating by telephone ofteneasiertoreachsomeonebyphone than by nerve-racking to arrange to see them in person more convenient for patients morelikelytosucceedincontacting someone especially if a time / date has been agreed (few people are able to ignore the telephone and leave it ringing) telephoneconversationsare,onaverage, shorter than face-to-face conversations as its easier to control the conversation and take the initiative. Disadvantages of communicating by telephone itsmoredifficulttoestablisharapporton the telephone, as you dont have all the visual signals that help you to give way on the same wavelength as the other person whenphoningsomeoneitspossibleto intrude at an inconvenient time and not realise it itseasytoassumethatyouhavetheother persons undivided attention youaremorelikelytogetdistractedand let your attention wander itismoredifficulttoavoid misunderstandings you cannot use visual demeanour to get feedback on whether your message has been understood or if there are things left unsaid somethingsareimpossibletocheckover the telephone such as inhaler techniques youaremorelikelytobelieveyoucando other things at the same time as using the telephone have onT Voice matching Thefirstthreesecondsofaphone conjure are important, as this is when the other person makes a judgement about the caller. When making an outgoing call try to the pitch, speed, volume and tone of the other ersonsvoicewhentheyfirstspeakandtry to match it. Matching is a tidy way of building rapport, which can otherwise be difficultoverthetelephone,andmakesthe other person feel more comfortable. Tips for effective telephone interventions Opening the conversation NMS intervention Introduce yourself clearly and ask to speak to the patient using their preferred title / name. Check its still convenient to speak to the patient. If the patient is concerned about disclosing sensitive personal information over the telephone and cannot besatisfiedthatthecallerisringingfrom he pharmacy he / she may contact the pharmacy straight instead. Explain in a clear, simple manner the purpose of the call check the patient understands the nature of the NMS and the reasons for the discussion. Youshould overlyconfirmconsentatthis stage. Inform the patient you will be asking a series of questions about their new medicines and that you will be making notes as you go along. Listen to the patients responses as you work though the questions resist the temptation to interrupt. Demonstrate you are perceive by making noises such as um, yes, and really.Use assertive conduct to stay in control of the call use open / closed questions as appropriate (open questions invite detailed answers whereas closed questions invite wholeness word answers). Body language Body language, even though it cant be seen, can affect our voice when on the telephone. Therefore, animadvert about your posture whilst on the phone. If you are comfortable and relaxed your voice is likely to reflect this. Remember to smile even though it cant be seen it will be heard and you will sound kindly and assertive. If you are standing up whilst n the telephone this can also make you sound more assertive, and it is another way of ending a telephone call if you stand up during a conversation. Using a closed question for example is often helpful in lemniscus an enthusiastic pat ient digressing from appropriate lines of questioning. Do not rush through the call. Talk at the patients pace and pause afterwards providing advice or offering solutions to a problem to allow the patient to carry their views about this. Finally agree the time / date for any critique intervention. Remember to give the call your undivided attention