Establishing Seamless Support

Establishing Seamless Support When dealing with a guest and trying to be able to fix the problem they are having, a support specialist must be able to listen, communicate (verb exclusivelyy and non-verbally), and demand the ability or contend how to fix the problem. When listening to the customer, take nones so that you do not miss anything. This will allow for the customer to blowhole and express their problem.Sometimes the customer is mad and just needs to permit off slightly steam, and the support person is the person that has to hear it. permit them get it out and the conversation will go much much smoothly. Communicate to the customer what you will do and how you will do it. spell it out for them, this will make them feel like they are factor of the process and you are doing everything you can for them. When not speaking to the customer, communicate non-verbally so they know that you have their undivided attention.The customer will stay calmer if they know you are tak ing in everything they are saying. When there has to be some type of compromise, the customers needs are first. As a support specialist, we have to remember that we are there to help and not hurt our customers. We want them to continue to come back to the company for all their needs. Once a support specialist can understand that make the customer happy is their objective, then the compromise for an issue is easily obtained.